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Help Desk Teir 1 (Closed)

About the Opportunity

• Provide 1st level technical support for users contacting the IT Service desk
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Determine priorities among end user requests for assistance, recommending most effective hardware/software utilization, recommending developments for desktop system components based on client business needs
• Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk
• Configure, Install and service end user desktop software and computer related equipment
• Provide user training on problem areas in order to minimize calls
• Maintain Helpdesk application to track all helpdesk related requests, provide reports as required
• Perform IT administrative duties as delegated
• Documentation of IT processes and policies

About You

• Innovate and engage colleagues - find new ways to work and win
• Minimum 2 - 5 years’ work experience in an IT support function
• Ability to lead projects and initiatives that move the strategy forward
• Communicate and stay informed of company events, industry news and advancement in technologies
• Brand ambassador - enable, engage, encourage and exemplify the behaviours and attitudes of the brand
• Change the scenery and create the environment that signals change is good
• Stay a step ahead and make it a priority to be in-tune with key technologies and industry trends
• Strong analytical and conceptual thinking skills; to not only manipulate but also derive meaningful interpretations from data
• Keeps current on all the technology used in the environment supported
• Enhanced problem solving skills
• Excellent communication skills, both written and oral

Pay Rate

$20 - $28/hour

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #29822.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.