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Bilingual Service Desk Analyst (L2)

Job Highlights
Direct Hire

About the Company   

Our client is a very successful manufacturing company looking to hire a Bilingual Service Desk Analyst (Level 2) 


About the Opportunity 

  • This role will be a Bilingual (French) Level 2 service desk position, mostly dealing with user requests via phone/email/remote access/in person on any technical issues involving users' laptops/desktops/Windows/O365/peripherals 

  • We are looking for excellent French and English communication skills and troubleshooting/thinking/learning ability 

  • Tickets in French and English will be about 50/50 

  • User base is 3000 with about 1500 PCs/laptops 

  • Avanti Heat is used for ticketing.  

  • This role is 2 days in office in Mississauga 

  • No shifts or on-call time 


About You 

  • Fluent in English and French 

  • Proven experience in a corporate IT Service Desk Level 2 Support positions 

  • Strong skills in troubleshooting Windows-based laptops/desktops, Office 365, peripherals like printers/Wifi/headsets/phones 

  • Eagerness to learn  

  • Ability to work in the Mississauga office 2 days per week  


Bonus Items 

  • Basic understanding of Networking, MDM (Intune etc), cyber, etc 

  • Ticketing software experience 


Salary Range 



How to Apply 

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.  

When referencing this job, quote # 372598 


You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role. 

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Bilingual Service Desk Analyst (L2)

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