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Application Support Analyst (CRM) (Closed)

Job Highlights
North York
Direct Hire
$85,000

About the Company  

Our client is a Canadian private services company, which has been growing nationwide! They are looking to hire an Application Support Analyst (CRM). 

 

About the Opportunity 

  • This role will support and ‘own’ a few large enterprise applications – more from support/troubleshooting and ‘small change’ perspective 

  • The main application is Microsoft Dynamics CRM – various versions and instances implemented at different times for different business units 

  • The role will be providing tier 2 application support for various applications, focusing on Microsoft CRM - working on config/changes – smaller changes (eg changing fields, moving a button, slightly change workflow, field validation, etc) 

  • This role will be a part of implementations/integration projects 

 

About You 

  • Proven production application support experience – supporting critical enterprise application(s) 

  • Basic SQL query writing skills 

  • Strong troubleshooting experience – narrowing down problems/issues, testing, prioritization, etc 

  • Basic Windows server troubleshooting experience (logs, services, connectivity, etc) is a plus 

  • CRM application support (preferably Microsoft Dynamics CRM) 

  • Strong communication skills – phone/written 

  • Light exposure to development – HTML, XML, Javascript, .NET, etc (read code, .NET) is a plus 

  • Comp Sci or related education 

 

Salary Range 

$75,000 - 85,000/year 

 

How to Apply 

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.  

When referencing this job, quote # 296165  

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role. 

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