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Application Support Analyst

Job Highlights
North York
Direct Hire
$85,000

About the Company   

Our client is a successful Canadian company looking to hire an Application Support Analyst. 

 

About the Opportunity 

  • This role will support and ‘own’ a few large enterprise applications – more from support/troubleshooting and ‘small change’ perspective.  

  • Overall we are looking for an application support analyst who has supported critical production application(s) which would cripple the company if they went down.  

  • Need basic SQL – write simple queries/joins, be able to look under the covers if needed.  

  • Any exposure to any simple development (eg .NET, etc) is good just to be able to sometimes understand what errors are being thrown by the code.  

  • This person also needs to have basic Windows server troubleshooting skills (eg look at event logs, is the service running, IIS, powershell is a plus, etc). 

  • The role will involve preventative maintenance (patching, updates, etc) as well as working on config/changes/etc – smaller changes (eg change this field, move this button, slightly change workflow, field validation, etc).  

 

About You 

  • At least 2 years of production application support experience – supporting critical enterprise application(s) 

  • Basic SQL (able to run select/join/where/orderby queries) 

  • Strong troubleshooting experience – narrowing down problems/issues, testing, prioritization, etc 

  • Basic Windows server troubleshooting experience (logs, services, connectivity, VM, etc) 

  • Experience with IIS support/troubleshooting 

  • Experience with IT helpdesk ticketing systems 

  • Strong communication skills – phone/written 

  • Able to commute to North York office 3-5 days per week 

 

Bonus Items 

  • Light exposure to development – .NET, powershell 

  • Comp Sci or related education 

 

Salary Range 

$85,000/year 

 

How to Apply 

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.  

When referencing this job, quote # 402293 

 

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role. 

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Application Support Analyst

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