Search Jobs

Manager of IT Support (Closed)

About the Company   

Our client is a very successful manufacturer located in Mississauga/Brampton area looking to hire a Helpdesk Manager 

About the Opportunity 

• We are looking for a seasoned Service Desk Manager who will be leading a distributed team of 8 people (one person per location in Canada and US) 

• No shifts (on call rotation for the team), this person is expected to be hands-off most of the time, but will help the team out in peak periods, during vacations, during escalations, and for VIP support 

• We are looking for an excellent communicator and leader. 

About You 

• Proven progressive experience in hands-on corporate helpdesk positions 

• Very strong experience leading IT support teams (including distributed/remote multi-location teams) 

• Experience managing and improving helpdesk processes/procedures/tools/etc 

• Excellent communication and presentation skills, conflict resolution, stakeholder management 

• Ability to commute to Mississauga [at least] Wed/Thur every week 

• Ability to travel to USas needed (rare, under 10%) 

Bonus Items 

• Manufacturing industry (eg plants/warehouses/etc) 

• Certifications like ITIL/ITSM 

Salary Range 

$100,000 - 115,000/year plus bonus 

How to Apply 

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.  

When referencing this job, quote # 404247 

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.