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Customer Service Manager (Closed)

About the Opportunity

• Process customer orders and inquiries in a fast-paced environment using ERP software
• Create new customer accounts in the Customer Master data
• Create Return authorization for equipment that have been authorized to be returned
• Create credit note to customer that have been approved by Managers
• Correct discrepancies in pricing and quantities in invoicing because of errors or similar reasons
• Solve customer problems and find best possible solutions
• Provide knowledgeable answers to questions about products, pricing and availability
• Respond to shipping inquiries and answer order status questions
• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service
• Respond knowledgeably and courteously to incoming calls and customer inquiries
• Team Lead Responsibilities
• Proficient in all month end process and be a stand in during the absence of the Manager
• Resolve both technical and operational issues for all other customer service representative
• Responsible for driving customer service excellence in the entire team
• Identify process gaps and problems with existing systems and procedures and drive continuous improvement to enhance customer satisfaction - develop, recommend, and coordinate the implementation of new procedures, processes, systems and technologies
• Partner with internal customers such as sales, logistics and forecasting team in order to best service our external customers
• Other duties and projects as assigned on time to time basis

About You

• Bachelor's degree with 5+ years of relevant experience
• Strong ERP experience, experience with Sales and Distribution modules a big plus
• Experience in a distribution with customer base including Dealers, Big box retailer and web shop
• Strong customer service interest and skills
• Problem solving and conflict resolution
• Advanced computer skills, including full proficiency with Microsoft Office Suite

Pay Rate

$23 - $26/hourly

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #30375

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.