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Collections Coordinator - 12 Month Contract (Closed)

About the Opportunity

• Responsible for the timely, thorough review and analysis of the Aged Trial Balance and to manage the collections efforts for overdue accounts, as per established operating procedures
• Update and maintain accurate customer files with all applicable correspondence and report status to management, as required
• Communicate with clients, patients, families, insurance companies, national funders, and/or government agencies to resolve billing concerns and to obtain payment
• Create customized solutions for problematic accounts in an effort to mitigate losses and to formulate collection strategies to ensure timely customer payments
• Respond to customers and branch inquiries related to account balances and billing concerns. Provide a statement of account and supporting documentation when required
• Regular conference calls and ongoing support is to be provided to the branch offices in an effort to provide visibility to their client accounts and to review status and assess risk
• Review and resolution of unapplied and/or short payments
• Liaise with Accounts Receivable and Billing Coordinators to resolve transactional issues such as client setup, unapplied payments, etc.
• Audit Service Agreements to ensure policy compliance
• Assess the results of Credit Bureau reports to determine credit risk
• Timely identification and escalation of problematic accounts to the National Accounts Receivable Manager
• Must be able to exercise good judgement in handling insurance, government and/or nongovernment accounts and understand insurance contractual obligations and arrangements
• Make recommendations on process improvements
• Answer the incoming Accounts Receivable Line as required and respond to customer requests with expert customer service
• Effectively and concurrently work numerous accounts with diverse and conflicting
• Adhere to Bayshore Policies and Procedures
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
• Participates in proactive health & safety activities while performing all duties and is responsible to notify immediate supervisor of any health & safety risks or concerns
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel

About You

• 3-5+ years collections experience
• High school diploma or equivalent; completion of a collection course/program is preferred
• B2C collections preferred, not from a collections agency
• Minimum of 5 years first party collections experience required, consumer collections experience preferred
• Excellent communication (written and verbal) and the ability to confidently interact with internal and external customers
• Intermediate skills in MS Word, Excel (V-lookup) and Outlook
• Strong knowledge of provincial and federal laws governing the collection of debt
• PeopleSoft and Procura experience would be an asset
• Works well under pressure in a fast-paced environment while maintaining a professional approach and communications
• Innovative, self starter with the ability to work proactively and think independently
• Exceptional interpersonal skills and the ability to work independently and as part of a team
• Strong problem-solving and critical thinking skills; able to identify issues with attention to detail, and propose viable solutions

Salary

$55,000/year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #28893.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.