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Quality Assurance Manager

Job Highlights

About the Opportunity

  • Manage both manual QA testers and QA automation developers. Currently 8 manual testers divided between two product sprint teams & 4 automation developers on one product sprint team
  • Work with QA team leads to ensure QA resources are being effectively allocated to meet sprint commitments
  • Monitor QA progress on all sprints daily and help QA team resolve any issues impacting their ability to complete sprint commitments
  • Ensure QA team is adequately prepared for all sprint planning sessions and advocate for QA in all sprint planning sessions
  • Work with the Product Manager to understand overall business requirements of each sprint
  • Work with Development Manager or Development Team Leads to ensure development is delivering code to QA within target time frames each sprint
  • Work with QA team leads during sprints to ensure all issues are being effectively assessed, tested and prioritized in alignment with sprint completion goals
  • Help QA team leads prepare for and lead sprint review sessions
  • Review issues on each sprint and ensure all issues have QA effort assessments for planning purposes
  • Work with team leads to ensure QA effort assessments make sense and do not jeopardize sprint commitments
  • Review newly created Jira issues from the QA team and work with SCRUM Master & Product Manager to ensure critical issues are addressed in a timely manner within the sprint
  • Ensure all issues injected into the sprint do not jeopardize the quality of any product release and that all injected issues have appropriate QA effort assessments
  • Prepare final QA sprint report for distribution to executives
  • Work with SCRUM Master to ensure sprint process is working effectively for the QA team and generate QA related KPI dashboard for distribution to executives
  • Review QA testing output (test cases, Jira issue details, etc.) daily & ensure output is consistent with expectations
  • Ensure QA team has the necessary tools and training to perform their daily tasks of bug tracking, manual and automated test case generation, etc
  • Learn high level knowledge of products and assist in investigating and/or testing issues that might be causing the QA team a significant challenge and could potentially jeopardize sprint commitments
  • Work with DevOps leads to ensure QA manual and automated testing is integrated within the Continuous Integration and Continuous Deployment cloud pipeline
  • Under the guidance of Human Resources, conduct performance reviews of all QA team members and interview potential QA candidates when hiring


About You

  • You have a minimum of 5 years of experience managing a software QA department
  • You have excellent verbal and written communication skills are a must, including the ability to have a good rapport not only with QA team resources but also with other department leads
  • You are experienced with QA process within a continuous integration & continuous deployment cloud environment is a must
  • You have a strong ability to multi-task, organize and prioritize relevant tasks
  • You have a strong ability to troubleshoot and resolve technical or process related QA issues
  • You have a strong ability to negotiate and push back on issues that may increase risk and jeopardize quality of product releases
  • Your experience with Jira is an asset
  • Your experience with automated testing tools, development or process is a tremendous asset
  • Your knowledge of Gherkin test case writing an asset
  • You have experience with modern QA tools and processes
  • You have hands-on testing/trouble-shooting skills





How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #29124.


You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

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Quality Assurance Manager

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