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Manager, Corporate Affairs

Job Highlights

City Burlington

Type Direct Hire

Salary $104,000

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About the Company
Our client licenses and regulates Canadian immigration and citizenship consultants in the public interest. The Client is the self-regulatory organization that replaced the Immigration Consultants of Canada Regulatory Council (ICCRC). ICCRC was designated in 2011 by the Federal Minister of Citizenship and Immigration under the Immigration and Refugee Protection Act and the Citizenship Act. However, ICCRC’s authority eventually created administrative and legal challenges that prevented it from delivering the most timely and effective professional compliance and regulatory services. In 2019, ICCRC worked with Immigration, Refugees and Citizenship Canada (IRCC) and key stakeholders to obtain the necessary statutory authority to provide enhanced powers and tools for oversight, enforcement and investigation, and more authority to identify unauthorized practitioners and hold them responsible for their actions.

Why Work Here

• Work with a highly talented and diverse team of professionals
• Excellent work-life balance
• Excellent benefits
• Work for an organization that strives to enhance and uphold Canada’s immigration and citizenship consulting profession
• Share in the passion and purpose of CICC and become part of a dedicated team that makes a difference

About the Opportunity

• Manage the operations of the Unit. Develop and execute on the Unit’s strategy and provide leadership, mentorship, and management of the team
• Manage the operational framework for compliance-related legislation, regulations, directives, and guidelines
• Evaluate efficiency of controls and collaborate with Compliance team to improve as needed
• Manage procurement framework, strategies and sourcing goods and services in compliance with College policies and related legislation (e.g., Accessible Canada Act)
• Manage facilities functions including but not limited to security, maintenance, janitorial services, shipping/receiving and lease-related matters
• Manage administrative operations functions, including but not limited to records management, travel arrangements and maintaining office inventory
• Develop project plans with direction from the Project Management Office to support the Unit’s priorities and allocate necessary resources.
• Establish and assure adherence to budgets, schedules, work plans and performance requirements for the Unit.
• Contribute to the development of short and long-term strategic and operational plans for the Unit by identifying opportunities for ongoing improvements
• Acquire and maintain knowledge of the College’s policies, regulations, and strategies, and keep up to date with relevant developments, applicable legislation, trends and best practices
• Collaborate with internal stakeholders to ensure the College meets and delivers on its legislative compliance requirements without delay
• Other duties as assigned

Problem Solving/Critical Thinking - Problems are complex and multi-faceted. Decisions involve analysis of multiple variables and original thinking. Guidelines and precedents are limited. The incumbent seldom has the option to consult on/refer problems to someone else. For example, the incumbent is required to:

• Determine the appropriate corporate services policies, procedures, internal controls and metrics needed to deliver quality services.
• Interpret legislation and regulations to create policy, program and interpretation guides to support the College’s compliance requirements.
• Determine the information provided in response to requests for information complies with ATIP legislation, regulations, and Treasury Board Secretariat (TBS) policies and guidelines.

Internal/External Stakeholder Relations

• Build relationships with staff and management across the College to provide feedback, training, information, coaching, mentoring and to influence difficult conversations where there is disagreement.
• Communicate with vendors, consultants, government officials, legal counsel, and other subject matter experts to exchange information, provide direction and/or collaborate on projects requiring external support or expertise.
• Write a variety of documentation for staff, and/or external support including operational frameworks, corporate services policies and procedures. Prepare business and project-related documentation including strategic plans, workplans, presentations (implementation strategies, lunch and learns, training), meeting agendas and corporate letters to vendors, landlords and other parties.

Supervisory and Management Accountability

• Manage the work of a Unit. Directly manage employees performing technical activities.
• Provide training, coaching, guidance, and mentorship to develop the skills and capacities of team members.

Responsibility for Results/Impact of Errors

• Decisions, actions, and recommendations made by the incumbent have a meaningful impact on the achievement of the goals of a department. Errors can result in work delays and/or impact the College’s stakeholders/partners, reputation, finances and/or operations. Examples of the errors and their potential impact include the following:
• Errors in procurement, budgets and forecasts may result in unplanned expenses.
• Errors in response request times may result in non-compliance with ATIP legislation. This may expose the College to legal action or penalties and may result in public scrutiny which could impact the College’s reputation and ability to deliver on its purpose to protect the public interest.

Visual, Mental and Auditory Concentration

• Work is detailed (e.g., contracts, ATIP submissions) and requires extended periods of alertness and concentration to complete. Concentration on a single task is usually required for over 2 hours a day.
• Work can involve considerable time pressure to complete specific tasks by the deadline (e.g., project deadlines).

Working Conditions

• Physical demands are limited to lifting or carrying objects of light weight and/or

About You

• University Degree (Bachelor) in a related field.
• 5-7 years’ experience managing a Corporate Services function, including procurement, administrative operations, and facilities.
• Ability to acquire and apply knowledge of compliance related functions including Access to Information Act and Privacy Act (ATIP) and Library and Archives of Canada Act.
• Knowledge of budgeting, forecasting, and expenditures management.
• Knowledge of contract administration.
• Analytical, critical thinking and problem-solving skills to identify issues, mitigate against associated risk, and lead the resolution of same.
• Time management, organizational and decision-making skills to manage and prioritize competing priorities and deadlines.
• Flexibility to work in a fast-paced changing environment as a collaborative team player who demonstrates initiative.
• Interpersonal, presentation, stakeholder relationship and management skills to engage others and build credibility.
• Written and verbal communication skills to prepare and deliver reports and briefings for internal and external stakeholders.
• Attention to detail to ensure compliance requirements are met within required deadlines.
• Coaching and management skills to inspire, motivate and develop employees and team members.
• Ability to understand project management principles to create integrated plans and manage facilities projects.
• Knowledge of office/administrative software.

Salary Range
$100,000 - $104,000/year

How to Apply
Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.
When referencing this job, quote #410144.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.