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Collection Specialist (Vancouver Office) (Closed)

Job Highlights

About the Opportunity

  • Conduct the initial collection contact with customers in a structured way
  • Request, record and follow-up on promises to pay from customers during collection calls
  • Record invoice disputes into as they arise as part of the collection calls
  • Initiate the dispute management workflow by dispatching the recorded disputes to the other business responsible in the organization for resolution (resolution at root cause)
  • Coordinate the dispute resolution process to ensure that the dispute is resolved by the appropriate team (resolution of the invoice disputes is not an activity for Collection Specialist)
  • Document details and present results to management

About You

  • Post Secondary education from an accredited college or university with an emphasis in Accounting
  • Equivalent experience in collections and credit may be substituted for a degree
  • At least 5-10 years of B2B collections experience
  • Excellent communication skills – written and oral
  • Good knowledge of generally accepted accounting principles
  • Ability to work well in a computerized environment
  • Use of SAP and Excel is required
  • Basic computer skills are necessary with knowledge of Microsoft Office products
  • Working knowledge of Excel (VLookup and pivot tables)
  • Interpersonal skills necessary to interact effectively with customers and other  personnel


$65,000- $75,000/year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #29954

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.