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Windows 10 Migration Specialist (Closed)

About the Company

Our client is looking for passionate and responsible Service Desk Analysts to assist with a Windows 10 Migration Project. This will be a six-month contract with the possibility of extension.

About the Opportunity

• Assist the current team in the Windows 10 migration project while offering Deskside Support to existing users as required
• Work with your assigned Senior Service Desk Analyst to ensure your tasks and schedule is assigned
• Troubleshoot and diagnose problems and resolve Tier 1 incidents as pertaining to the migration
• Escalate Tier 2 incidents as expected
• Able to demonstrate the ability to work in a critical environment while juggling multiple tasks
• Demonstrate good time management, ability to prioritize tasks and meet deadlines across multiple projects
• Possess strong interpersonal skills with the ability to communicate at all levels
• Install applications and computer peripherals using the image as assigned
• Track and escalate user issues and concerns as it pertains to the migration project
• Ensure that all tasks are tracked

About You

• Diploma or Degree in a related field of study
• 2-5 years of related IT experience
• Previous Windows 10 Deployment/Migration Experience
• A+ Certification or any Microsoft certification is a strong asset
• Knowledge of server operations, infrastructure, web interfaces, and remote access tools
• Experience supporting Microsoft environments in a service desk or deskside support role
• Experience with SCCM
• Experience with Office 2010 / 2013 / O365
• Knowledge and experience with Active Directory
• Experience supporting mobile devices Android and iOS
• Experience working within a Windows, Linux, Mac OS environment
• Experience supporting PC, printer hardware, VPN, Citrix
• Knowledge of ITIL Incident Management
• Knowledge of network security best practices and anti-virus programs
• Excellent problem-solving and multitasking skills
• Strong time management and prioritization skills
• Strong written and verbal communication skills
• Strong documentation and organizational skills

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #26168.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.