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Technology and Application Analyst (Closed)

Our client is a leading organization in the energy industry. They are looking for a Technology and Application Analyst who will be responsible for administering, organizing, managing and delivering technology and applications support while working with technology vendors and implementation partners. This will be a 12-month contract with the potential for extension or full time.

About the Opportunity

• Log and track the service requests and incidents reported by end users for key applications
• Fulfill/resolve service requests and incidents
• Logging tickets on vendor ticketing systems for any issues that need vendor resolution
• Design and develop reports on ad-hoc reporting tools
• Troubleshoot and resolve reporting and interfaces related tickets that are not complex; work with vendors to obtain support and resolve complex tickets
• Provide support, technical leadership and oversight to project leaders, subject matter experts, testers and other team members working on development project teams
• Lead testing and deployment phases of new systems implementations
• Lead the project planning, testing and deployment phases of system upgrade projects
• Manage vendor (software, services and other vendors) performance against contracts / SOW on projects and post go-live (including ongoing support)
• Assist in data management needs by assessing organizational reporting needs, developing, testing or reviewing methods to extract, interface or report required business information
• Assisting in the testing program for major software project to ensure data integrity on imported data, data calculated in the new system or data exported to other applications

About You

• Bachelors in Business Administration or a related field
• Proven experience in working with various business applications such as FIS, CIS, ERP software
• Experience with Great Plains and/or Northstar is an asset
• Experience with Cognos is an asset and strongly desired
• Analytical skills with ability to translate analytical requirements to reports / extracts from systems
• Experience with SQL queries
• Experience adding, deleting and creating user permissions in the ERP interface
• Provide user training on the applications
• Utility experience is an asset
• Ability to manage, direct and drive teams to deliver results on IT and related projects
• Experience in project management/coordination, from conception to delivery
• Familiarity with risk management and quality assurance control
• Working knowledge of project scheduling tools like Microsoft Project
• Experience supporting Microsoft technologies is an asset
• Proficiency in Microsoft office products, especially Microsoft Excel (advanced proficiency), Microsoft Word and Outlook
• Positive and energetic
• A natural problem solver with a passion for supporting users

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #25710.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.