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Sr Manager, Infrastructure (Retail) (Closed)

Job Highlights

The Sr Manager of IT Infrastructure & Operations is responsible for the effective and efficient design and engineering of IT infrastructure used to support all business processes across this 24x7 Retail enterprise. This individual will have a diversified background of technical infrastructure experience, demonstrated project management acumen, excellent vendor management skills, plus a superior, service-oriented approach to production and corporate IT services.


About the Opportunity

  • Fosters a business-oriented culture and mindset driven by customer service and continuous improvement techniques
  • Develops and controls the infrastructure annual operating and capital budget to manage expenses and capacity to balance optimum system performance vs cost effectiveness
  • Stays up to date on emerging technology and trends and directs IT infrastructure and operations roadmap
  • Builds and maintains relationships with other IT leaders and business executives to develop a clear understanding of business needs
  • Leads data protection strategy including business continuity, data discovery, system backups, storage, and archiving
  • Responsible for leading network and IT security functions including analysis, design and validation
  • Utilizes vendor management and partner relation skills to identify and leverage resources external to the enterprise to enhance capabilities that support business objectives
  • Provides leadership, coaching and direction to the IT Infrastructure & Operations team and staff
  • Works to ensure the IT I&O team has the right people in the right roles at the right time
  • Ensures that associates are highly engaged and satisfied


About You

  • 10+ years of progressive IT Operations / Infrastructure experience
  • 5+ years of successful IT Ops leadership experience in 24x7 critical production environments
  • Excellent understanding of IT management best practices (ITSM/ITIL)
  • Strong hands-on IT Infrastructure skills (lead by example, escalations, training)
  • Proven experience with building and supporting critical IT infrastructure (from desktop/server/network to Cyber/Devops/POS/BCP)
  • Experience in 24x7 Retail/Ecomm or Manufacturing environments (supporting infrastructure hosting ERP/CRM/Ecomm/MES/WMS/etc)
  • Exceptional leadership skills, with the ability to communicate a vision that inspires and motivates IT infrastructure and operations staff and aligns to the IT and business strategy
  • Excellent analytical, fiscal budgeting, strategic planning and execution skills
  • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the I&O workforce
  • Deep understanding of current and emerging I&O technologies and how other enterprises are employing them




$110,000 - $130,000/year


How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #28753.


You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

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