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Solutions & Customer Support Analyst

Job Highlights

                            
                            City
                            Toronto

                        
                        Type
                        Permanent

                        
                        Salary
                        $90,000

About the Opportunity

Manage a fast-paced queue of support inquiries and requests
Troubleshoot/debug Customer issues and provide timely responses in accordance to our SLA
Investigate root cause analysis of system issues where applicable
Provide instruction/assistance for installation or upgrades to self-hosted clients
Cross-Departmental engagement with Blueprint internal teams to provide customer feedback as it relates to Customer service and issues
Acquire, maintain and apply detailed knowledge of Blueprint’s applications and contribute to Blueprint Community forums, Knowledge base and Solution article
Identify and document opportunities for improvement
Categorize and document qualified system issues for Blueprint Development

About You

Degree in Computer Science, Computer Engineering, Information Systems, Information Technology or equivalent technical College diploma
Web application or Network/IT support experience
Understanding of DB languages (SQL), Application and API programming languages (XML, XPath, Java, Python, Perl), Windows Server OS and technologies (LDAP, Active Directory, Federated Authentication, IIS), REST API, and Network interconnectivity.
Familiarity with ALM tools (JIRA, TFS, GitHub, etc.), RPA (Robotic Process Automation) tools, CRM & VM software/environments
Ability to learn new technologies independently
Excellent prioritization, organization skills, and excellent communication skills
Strong problem-solving skills with ability to analyze and make an educated decision
Ability to work independently with minimal supervision

Salary Range

$75,000 - $90,000/year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #29007.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.