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Software System Support Analyst (Remote) (Closed)

About the Company  

Our client is a growing B2C company that leverages technology to reach their customer base - they are looking to hire a Software System Support Analyst. 

About the Opportunity 

• This team supports 6-7 internal web applications (most are custom-built in python/Django/react/etc) that have to do with booking revenue, operational applications, etc. 

• These are all internal apps (this team does not support external retail customers who book travel etc) 

• This person will also participate in QA/UAT for those applications (when new features are developed or bugs are fixed) 

• The successful candidate should be aware of the SDLC as they will be logging bugs and working with dev/qa teams to track the progress of getting the bugs fixed 

• This is a remote position that can reside anywhere in North America 

About You 

• Proven experience providing user application support for custom-developed SaaS web applications 

• Understanding of SDLC (dev/qa cycle) 

• Experience working with ticketing systems 

• Very good communication skills (user-facing role) 

• Software Development experience is a plus (especially Python) 

• Exposure to CRMs (they use salesforce) is a bonus 

• QA exposure is a plus 

Salary Range 

$65,000/year 

How to Apply 

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.  

When referencing this job, quote # 298091  

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.