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Service Representative - 6 Month Contract (Closed)

Job Highlights

                            
                            City
                            Toronto

                        
                        Type
                        Temporary

                        
                        Hourly Rate
                        $18

LOB: Client Services & Implementation

Location: Downtown Toronto

Group Information:

Service business, banking and corporate clients, Capital Markets
Working closely with the Product Group and Implementation and Service teams
Help set up cash management services

About the Opportunity

Become a subject matter expert in Digital Cheque Services product (i.e. cheque fraud protection product)
Processing and managing requests through a queued ticketing system; approximately 7 requests a day, with approximately 40 being in-progress and managing them accordingly
Opening tickets up via email or telephone
Calling clients to ensure they are comfortable with the product
Walk customers through the service
Fulfilling services to commercial customers
Payment processing/cash management solutions for corporate customers (electronic fund transfers)
Training clients on how to use the cash management services
Dealing with internal/external customers
Interaction with internal sales representatives as needed

About You

1-3 years of customer service experience

Excellent problem-solving abilities
Strong communication skills, verbal and written
Positive and energetic attitude, with self-starter mentality and the willingness to be a team player
Strong technical amplitude needed to help troubleshoot customer issues over the phone when required.
Proficient with MS Office including Word and Excel
Experience working at a financial institution is an asset
Excellent time management and organizational skills
University/College degree/diploma

Pay Rate

$18 - $19/hour

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #24399.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.