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Service Representative - 4 Month Contract

Job Highlights

LOB: Commercial Lending

Location: Downtown Toronto 

About the Opportunity

  • Process  transactions, perform audit/reconciliation activities and other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis
  • Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures
  • Record and verify data for fulfillment and/or further handling
  • Review transactions and requests for compliance with regulatory and Bank requirements, as required
  • Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines. Follow-up with other business units to ensure issues are resolved
  • Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis
  • Escalate non-standard and/or non-routine issues, where applicable, as per guidelines
  • Resolve escalated work or issues from more junior staff, as appropriate
  • Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in testing and implementation of projects and new/revised products/services or processes
  • Provide on-the-job assistance and training to others, as requested
  • Ensure quality control standards are met for own work prior to proceeding with each workflow activity, as required by procedures
  • Identify potential risk situations and escalate to more senior team members
  • Ensure all appropriate authorizations/approvals are obtained in accordance with the policies and controls
  • Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support

About You

  • 1-2 years of relevant experience at a financial institution
  • Completed Degree/Diploma
  • Sound knowledge and understanding of the business unit’s key products and services, processes and controls
  • Basic knowledge of departmental systems and applications
  • Knowledge of standard desktop applications used by the business unit
  • Proficient in Excel and Outlook
  • Good analytical, investigation, organizational and problem-solving skills
  • Excellent customer service skills
  • Good written and oral communication skills
  • Ability to multi-task in a fast-paced environment

Pay Rate


How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #24450.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Job Application for
Service Representative - 4 Month Contract

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