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Service Desk Analyst - 12-Month Contract (Closed)

About the Opportunity

• Accepts all incidents and requests from end users setting realistic expectations for resolution
• Perform user account management and provide solutions over the phone and email
• Support incident requests for all workstation environments, such as MS Office, File system, Active Directory, Exchange, SharePoint and Citrix
• Support all network printers, troubleshoot installation and configuration issues, configure new network printers, place service calls where applicable
• Support all Hardware, Software, networking, and phone incident requests
• Troubleshoot and diagnose computer issues, install new images, place service calls with Vendor/Service Provider where applicable
• Escalate unresolved issues to IT Operations and Application teams, along with other company support teams
• Update all call tickets, close call tickets and follow up with end users
• Support wired and wireless local area network and Internet in the remote offices
• Assist with IT projects in the remote offices with the coordination between HQ and buildings managers/contractors
• Assist with remote office moves
• Working from the Office in Downtown Toronto as needed. A Double Vaccination is required

About You

• A Computer Science degree, diploma is required
• 5+ years IT helpdesk support experience
• Dedication to excellence in end user service with demonstrated ability to listen to end user needs at any level and translate those needs into solutions
• Strong knowledge of end user devices: Windows 7, Windows 10, iPad, iPhone, Android phones and tablets
• Extensive experience with using and troubleshooting Outlook 2007/2010/2013 within a network
• environment (permissions, calendar sharing, delegation)
• Extensive experience with Microsoft Office 2007/2010/2013, Microsoft Active Directory, User account management, File and printer management
• Experience with SharePoint 2007/2013/1016 and Citrix, Microsoft Office 365, Exchange Online and Teams is an asset
• Basic knowledge of network and VoIP systems would be highly desired
• Excellent communication skills
• MCSA, MCSE, MCITP certifications, is an asset
• Past inventory analyst experience is an asset
• Required travel to HQ Office in Downtown Toronto
• Excellent communication skills (written and verbal)

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote # 300720.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.