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Production Support Analyst (Applications)

Job Highlights
North York
Permanent
$70,000

About the Company

Our client is a Canadian private services company, which has been growing nationwide in Canada! They are looking to hire a Production Support Analyst.

About the Opportunity

  • Analyze and resolve technical issues pertaining to enterprise critical third-party and custom-developed applications
  • Record and maintain user reported questions/problems in incident tracking system
  • Communicate effectively with both internal technical teams and non-technical users
  • Manage a workload of technical application support issues on a timely basis
  • Provide written or verbal statuses to users and internal staff on a timely basis
  • Create documentation for internal processes
  • Assist in change management process for various applications - e.g. performing small changes and configuration of the applications
  • Participate in project teams for upgrades and new implementations

About You

  • 2+ years of proven application support experience - specifically for critical production enterprise applications
  • Understanding of basic Windows server troubleshooting (eg IIS, services, task manager, event logs, etc)
  • Experience with IT ticketing systems
  • Proven investigative and diagnostic skills
  • Proficiency writing basic SQL queries
  • Exposure to Microsoft Dynamics CRM is a plus
  • Exposure to application development is a plus (eg HTML, CSS, JS, .NET)
  • Experience with data conversion is a plus
  • Organized and detailed oriented, well-organized for resolving timely issues
  • Demonstrated ability in prioritizing and handling multiple projects

Salary Range

$65,000 - $75,000/year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.

When referencing this job, quote # 30119

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Job Application for
Production Support Analyst (Applications)

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