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Netsuite Support Analyst (Closed)

Job Highlights
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SEEKING APPLICATION SUPPORT ANALYST FOR A FANTASTIC OPPORTUNITY IN MISSISSAUGA. Our client in the west end is hiring a NetSuite Support Analyst for a full-time position.

NetSuite Support Analyst 

The Analyst’s role is to deliver in-depth support to end-users in how to most effectively and efficiently use NetSuite ERP/CRM software in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers and business units.

About the Opportunity

  • Learn (in-depth) the complete custom functionality, database structure and vendor support protocols of the NetSuite product
  • Fully understand the business processes in end-user departments and how NetSuite modules support those processes
  • Provide support for the testing of new functionality of corporate software applications, including NetSuite
  • Field incoming problem tickets from end-users to resolve application issues
  • Prioritize, schedule and administer all instances where enhancements and defect resolution are required
  • Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
  • Communicate application issues to key stakeholders, including management and end-users
  • Coordinate with department heads to assess departmental application training needs and objectives

About You

  • College diploma or university degree in the field of computer science, information systems or equivalent and 3 years’ work experience in an application support position(s)
  • Understanding of, and experience with, the full list of modules for the NetSuite product, including finance/accounting, CRM, sales, HR, etc.
  • Experience administering, supporting and configuring NetSuite applications; development experience a plus
  • Proven experience with troubleshooting principles, methodologies and issue resolution techniques
  • Able to develop and interpret technical documentation for training and end-user procedures
  • Highly self-motivated and self-directed
  • Excellent analytical and problem solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to present ideas in business friendly and user-friendly language
  • Very strong customer service orientation

Pay Range

How to Apply
Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #18156.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

About Lannick

Lannick is the premier professional recruitment and staffing firm in the Greater Toronto Area. Founded in 1985, Lannick provides best-in-class finance, accounting and technology professionals at all roles and levels through its three divisions: Lannick Finance & Accounting, Pro Count Staffing and Lannick Technology. Lannick places more than 1,000 candidates annually and is a preferred vendor for Canada’s most successful organizations. Learn more at www.lannick.com.

Better jobs. Better people. Better fit.


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