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Manager, IT Delivery (MSP) (Closed)

Job Highlights
North York
Direct Hire

About the Company   

Our client is a successful IT service provider (MSP) looking to hire a Manager, IT Delivery. 


About the Opportunity 

  • Provide senior technical ownership of internal IT environment (20%) and manage the delivery of client services (80%) 

  • Strategize, prioritize, and execute IT deliverables, including oversight of daily client metrics and KPIs (client tickets, requests, etc). Provide quality checks for client tickets and requests. 

  • Provide strategic client project oversight upon approval of the project, including scheduling resources, executive client communications, and support client management escalations  

  • Lead process improvement to improve client experience, including enhancing reporting metrics 

  • Participate in leadership meetings and continuous process improvement 

  • People management and development 


About You 

  • Minimum of 10 years’ experience in IT positions(s) within mid-sized to large organizations  

  • IT Delivery Management experience - for an IT Managed Services Provider (MSP) or in any IT professional services 

  • Understanding of MDM / mobility device management at scale 

  • Experience leading technical teams  

  • Ability to commute to North York office every day 

  • Ability to travel to USA 


Bonus Items  

  • Intune, Airwatch, Soti, and/or other MDM implementations 

  • Experience managing service desk teams, preferably supporting external clients 

  • Startup experience, or experience in high growth / scaling teams/orgs 

  • Spanish and/or French language skills 


Salary Range 

$120,000 – 140,000 year 


How to Apply 

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.  

When referencing this job, quote # 396154 


You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role. 


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