About the Opportunity
- Oversee a team of Collections Specialists, located in multiple offices, to manage workflow, drive collection initiatives aimed at reducing loss and minimizing exposure to risk, with an emphasis on early stage collections and meeting the objectives of the department and Firm
- Act as a resource in the research and resolution of payment issues in order to prevent further aging of delinquent balances, resolve discrepancies and ensure prompt resolution and payment, and negotiate payment plans and/or settlements subject to management approval
- Ensure effective administration and communication of departmental and Firm credit and collection policies and procedures, implement changes and improvements, execute strategies, and make recommendations to collections methods and procedures as needed
- Work with accounting staff, lawyers, and clients to review and address unapplied cash and short-paid invoices. Assist accounting staff with complicated receipt allocations
- Analyze and report on delinquent accounts and high-risk accounts to ensure effective management of accounts receivable
- Manage the AFDA process to ensure that all potential at-risk amounts are reserved and that the AFDA is updated on a continual basis. Measure and analyze KPI’s
- Assist with establishing targets for key metrics and effectively supporting the team to meet or exceed monthly DSO, Accounts Receivable and Cash targets
- Set performance standards and goals; coach and develop staff to increase efficiency and deliver outstanding customer service to internal and external customers
- Act as primary resource in determining client credit worthiness both at the onset and throughout the client engagement
- Review collection and write-off trends to maximize the Firm's collection efforts. Work with staff, lawyers, and clients to increase the timeliness and amount of collections, while reducing write-downs and write-offs.
- Stay current with industry best practices, new developments and trends in the collections and accounts receivable profession.
- Perform other duties as assigned
- 6-10 years of credit and collections experience in a professional services organization required; 3 + years of management experience supervising a team required
- Excellent time management and organization skills with the ability to multitask and prioritize various departmental responsibilities
- Advanced analytical and problem solving skills and attention to detail
- Superior communication and customer service skills and the confidence and interpersonal skills to work effectively with all levels of personnel of the Firm
- Excellent written and oral communication skills to be able to summarize concepts in a meaningful way
- Strong negotiation and facilitation skills and the ability to exercise sound judgment
- Bachelor’s degree and related coursework in accounting/finance
- Familiarity with ARCS, 3E Collections or similar professional services collection software
- Knowledge of the Microsoft Office suite, including Excel, PowerPoint, and Word
- Experience with Thomson Reuters Elite or comparable legal billing software is desirable
- Ability to lead, direct, train and manage professional staff
$100,000 - $115,000/year
How to Apply
Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #29189.
You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.