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Manager, Application Support (Closed)

Job Highlights
Toronto
Permanent
$120,000

About the Opportunity

  • Managing critical incidents relating to all enterprise apps, gathering key information from supporting sources on the call, effectively determining appropriate courses of action, engaging and escalating involvement of required resources to efficiently restore service
  • Performing regular problem management and control activities
  • Communicating critical production problem status, resolution strategies, and rationale of the resolution strategies to senior management and executives to keep them informed of critical production problems and to gain approval on operational activities
  • Providing managerial leadership to employees and vendors, which includes assigning tasks or work, holding regular two-way meetings, setting context, conducting performance evaluations, mentoring, and coaching, to create and maintain a high-performing team
  • Providing service feedback and developing action plans to remediate issues, identifying processes and skills required for continuous improvements in knowledge base
  • Support project transition
  • Managing ongoing application releases
  • Ensuring that the root causes of incidents are being determined and reporting the statuses to management and business stakeholders
  • Participate in operations best practices sessions / lessons learned
  • Support various internal compliance and or Audit requests
  • Contribute to knowledge sharing initiatives

About You

  • Applications – proven experience managing/supporting MS Dynamics 365 for Finance and Operations (or other ERP systems), Salesforce (or other CRM systems)
  • Experience supporting standard applications like Office 365 suite, HRIS, document management, etc
  • Problem Solving - Collaborate on Incident, Problem and Change/Release Management to assist with restoring service, identifying and driving permanent corrective measures and safely & effectively managing change
  • Relationship Building - Build and maintain key relationships with business stakeholders and deliver high levels of client experience
  • Excellent communication skills
  • Experience working with 3rd party service providers and vendor governance
  • Proven track-record in incident management and have worked previously in an ITIL/ITSM role. This role may require 24/7 on-call support
  • Ability to take initiative and act as a Team Lead
  • Continuous Learning - the ability to build your knowledge of existing and new technologies
  • Ability to engage with purpose to find the right solutions
  • Enjoy investigating complex problems, and making sense of information
  • University degree in Computer Science or Commerce and 5-10 years of experience in finance systems and CRM development and support

Salary

$110,000 - $120,000/year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #29718.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

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