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Level 1 Help Desk - Bilingual (French)

About the Company  

Our client is one of Canada’s largest providers of healthcare for Seniors, and they are looking to hire a Level 1 Help Desk – Bilingual (French).

About the Opportunity

• Role ideal for a Bilingual Level 1 Help Desk, who is used to taking 20-30 calls / day
• The candidate will have prior hybrid working exp, and well versed with on call after hours
• The team will be supporting 191 locations in Canada, 16000 users, and approx
• 200 incidents a day
• Experience in ServiceNow (ITSM incidents, log queue) a huge asset
• Even beginners with 1-2 years of experience will be considered, for e.g., grads from Sheridan college

About You

• Bilingual – English & French mandatory
• 1-2 years of Level 1 IT Support experience (Virtual, phone etc.), taking 20/30 calls/day
• Willingness to participate in on call rotation once every 2 months (weekdays/weekends)
• Ability to commute easily to Office location e.g., Scarborough will be too far
• Maturity and experience in a Hybrid role important

Bonus Items:

• College diploma or bachelor’s degree
• Experience in the following areas is an asset:
  • Demonstrated experience in a distributed Windows Server environment (with many remote networked locations) with a mixture of Cloud/SaaS and on-premises systems experience
  • Good knowledge and understanding of network environments, concepts, and technologies
  • Experience in a managed desktop environment (such as Citrix)
  • Working knowledge of MS Windows server environments and Active Directory
  • Experience supporting VOIP phone systems (Cisco/Avaya)
• Healthcare industry exposure

Salary Range

Up to $68,000/year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.

When referencing this job, quote # 345119

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.