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Client Trainer (Closed)

About the Opportunity

• Conduct needs assessments, create relevant learning solutions and deliver product training to customer base
• Apply adult learning principles to training delivery and materials
• Conduct remote web sessions from the office or home-office depending on location
• Act as the voice of the customer, channeling all feedback from sessions to improve product adoption and enhance the customer experience
• Develop training programs, act as a subject matter expert and assist in the creation and maintenance of training materials including: instructor and participant guides, quick reference cards, best practices, evaluation forms and web-based training
• Maintain training records and prepare reports to evaluate effectiveness of training sessions and contribute to evolving improvement
• Monitor customer usage and conduct pre and post session check-ins to help increase product usage
• Solicit testimonials and welcome product feedback from attendees to improve the customer experience
• Collaborate with internal teams (sales, product development, support centre, QA)
• Occasionally, act as second and third level line of support

About You

• 3-5+ years’ delivering captivating software training to varied audiences
• Bachelor’s Degree in education or business, or equivalent combination of experience and training
• Experience with creating training materials and documentation
• Excellent knowledge of accounting concepts and accounting firm’s day-to-day business (processes, procedures and workflow)
• Tax knowledge (personal, corporate/federal) and/or accounting education/designation (CPA or CA) would be a great asset
• Accounting software training experience
• Knowledge of change management concepts: capacity to understand and adjust to various audiences
• Experience using web conferencing tools to deliver engaging training
• Bilingual proficiency (French and English) is an asset
• Certified Training and Development Professional (CTDP) is an asset

Salary

$65,000/year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #29332.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.