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JR Bilingual Helpdesk Analyst (Closed)

About the Company

Our client is a publicly traded company with a global reach and a global brand. They are looking for a Bilingual Service Desk Analyst who will be responsible for providing support to English and French-speaking users.

Company Culture

• Collaborative and supportive
• Positive energy
• Employees are committed to the mission of the company and improving the health of their clients
• Interesting and challenging work

About the Opportunity

• Provide support to our English and French-speaking client groups, through verbal and written communication
• Respond to telephone calls, e-mails and other requests for IT technical support in a timely manner
• Ensure that all IT support requests are appropriately logged and managed within the ticketing system, including decisions and actions taken to achieve a successful resolution
• Manage, deploy and support computers, peripherals, software, printers, telephony, mobile devices and other technologies
• Evaluate, recommend and implement solutions, knowledge base articles and documentation for end user and IT agent use
• Maintain and update inventory and receipts on all end user hardware

About You

• Degree or diploma in Computer Science/Networking or related field
• A+, ITIL or HDI certified, or work towards receiving certification
• 1+ years of related IT support experience
• Bilingual French/English (verbal and written) with exceptional communication skills
• Knowledge of networking, Active Directory, Exchange is a plus
• Troubleshooting of computer hardware and software, VOIP/telephony, mobile devices, networked multifunction printer maintenance, and ticketing software experience
• Experience with Windows based desktop/server operating systems, and mobile device operating systems
• Experience with MacOS is an asset
• Extensive knowledge on supporting and configuring client applications, MS Office 365/Skype for Business, SharePoint, BlackBerry Enterprise and Air Watch (MDM), ShoreTel, Software updates, SCCM/Endpoint Protection, Imaging systems (MDT), Citrix, Terminal Services, and remote connectivity tools
• General knowledge of a range of diagnostic and logging tools

Salary

$50,000 - $60,000/year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #25810.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.