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IT Support Analyst - 12 Month Contract (Closed)

About the Opportunity

• Please note that this opportunity is located with our client in Windsor, Ontario
• Provide Tier 1 Help Desk support
• Manage incidents, service requests and escalations IT Service Management Tool
• Follows-up on outstanding incidents and escalations to ensure timely and effective resolution
• Adheres to defined IT Service Management processes (change, incident, problem and service request) and operates within defined service levels
• Participate in on-call rotation and is expected to respond within the service level targets
• Assists with centralized systems deployment and IT asset management
• Troubleshoot and resolve issues related to Desktop applications, SaaS applications and basic network connectivity
• Establish and maintain positive, effective working relationships with users, co-workers, and vendors
• Ability to function effectively as a member of a team of technology professionals
• Design and develop end-user FAQ and training documentation
• Willing to work at the on-site Windsor location during Covid at least once a month on a weekly rotating schedule
• Willing to work the overnight shift (paid) at least once a month on a weekly rotating schedule

About You

• Bachelor's degree or college diploma in Information Systems Support or a related field of study from an accredited college or university
• 1-2 years of related experience in an IT Support role, and one year in a client/server environment
• Strong support knowledge of Windows OS, Exchange/Outlook, O365 Suite, VPN, and VMware
• Experience managing Active Directory accounts, groups, OUs, GPOs etc.
• Expertise in the deployment and support of enterprise backup and recovery strategies and virtual desktop infrastructure
• Demonstrated proficiency with creating and managing desktop images
• Understanding of basic networking concepts including routing, subnets and firewalls
• Experience supporting both onsite and remote users
• Experience successfully managing multiple technology-related tasks and/or projects
• Strong communication and interpersonal skills to effectively engage with users and stakeholders
• Motivated problem solver that is able to learn and adapt quickly to new situations
• Able to successfully to prioritize, meet deadlines, and manage changing priorities
• Able to effectively function in a fast-paced, mission critical technology support environment
• Very proficient in the installation, use, and support of Windows and cloud-based applications

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #28688.

You must currently reside within the Windsor, Ontario are and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.