Search Jobs

IT Service Desk Analyst - 6-Month Contract (Closed)

About the Opportunity

• Respond to user telephone or e-mail inquiries with a high level of care
• Log all calls or emails into the Web Helpdesk ticketing system for tracking to resolution
• Troubleshoot and manage minor hardware, software problems that can be easily resolved in a timely manner
• Provide instructions to users in an effort to help troubleshoot issues utilizing the organizations best practices
• Knowledge of PC workstations, both desktop and laptop with a preference for Dell
• Familiarity or experience with Windows 2003/2008/2010
• Experience with Windows applications and MS Office products
• Conceptual knowledge of Network Operating Systems, Network services and WAN technology concepts
• Recognize and escalate challenges to level II in a timely manner
• Respond to all calls and put on hold, if necessary, when call volumes are high. Always set the correct expectations with the users
• Inform the Manager when major issues are occurring so an appropriate course of action can be defined
• Diagnose and resolve simple end user network and local printer, email, phone, internet, dial-in and local-area network access problems
• Resets user passwords in accordance with Departmental guidelines
• Assists with installing, configuring and setting up of PC when directed by Manager
• Responsible to recognize and report patient, staff, and environment safety issues, identify and implement preventative and corrective actions, within the scope of this role

About You

• Diploma, or College certificate in Computer Science or related field of study
• A+ or MCP certification
• 3-5 years' experience working in a medium sized organization supporting around 1500 users
• Excellent keyboarding skills to ensure you are capturing all user ticket information
• Clear understanding of customer service principles
• Excellent interpersonal and communication skills are required
• Ability to stay calm in a stressful fast paced environment
• Strong organizational, prioritization and time management skills
• Strong problem solving/troubleshooting and analytical skills to determine effective ways to diagnose and solve the problem
• Experience with MediTech is be considered an asset
• Experience within Healthcare be considered an asset
• A+ certification would be considered an asset

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.  When referencing this job, quote # 302118.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.