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IT Helpdesk Analyst (Closed)

About the Company  

Our client specializes in real-life hands-on training to assist new to country students build the skills required for a career in Canada. 

About the Opportunity 

• The IT Helpdesk Analyst will provide Tier 1 technical support to internal and external staff and students 

• This includes resolving connectivity issues, workstation, application and communication issues 

• 90% of the activities are managed through the virtual helpdesk, managing password resets, and general IT inquiries 

• Currently most of the work is being performed remotely, but there is occasional onsite to support ad-hoc in-class student work (lab work) 

• Hardware supported could be student-provided machines, and school provided loaner laptops 

• 10% of the role would be helpdesk and general facilities support including moving furniture, putting up signs, mounting peripherals 

• Other activities include maintaining equipment, O/S, applications, antivirus, clean Windows installation, and maintaining user access roles and privileges in Active Director, Office 365 and Azure 

• There could be some project work with the 3rd party vendor, depending on the candidate skill level 

About You 

• College Diploma in Help Desk Technical Support or related discipline 

• 1+ years of applicable IT Helpdesk / Technical Support experience 

• Knowledgeable and experienced with Windows/PC environment and management of Windows Server 2008 & 2012 

• Able to set up workstations and network wiring based on a given plan and having the creativity to set up an efficient network within the space 

• Exposure in Active Directory, Office 365 and Azure, MSOffice proficiency including Word, Excel, PowerPoint, Outlook 

• Ability to commute between different work locations within the GTA as required 

• Ability to occasionally lift heavier items such as computer, A/V or office furniture and handle off-desk as well as desk work 

Salary Range 

$48,000/year 

How to Apply 

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.  

When referencing this job, quote # 296986  

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.