Search Jobs

IT - Customer Support Representative (Bilingual - French)

About the Company   

Our client offers omnichannel POS systems, gift card, loyalty and stored value ticketing solutions and is looking to hire an IT - Customer Support Representative (Bilingual - French) 

About the Opportunity 

• This person supports various customers who have implemented Givex POS Systems where they receive tickets from their ERP system – Odoo.  

• They would also be providing support for gift cards / loyalty cards customers. 

• Types of tickets they will resolves: 

Routers went down and POS not working 

Download software on my terminal 

Upgrading POS software 

Balance of cards (gift / Loyalty) 

Example: They have very large retail and hospitality clients and this person will get calls from the employees of the clients (POS networking / software related tickets) and their customers too (checking balance) 

About You 

• IT related degree in networking / computer engineering 

• Strong communication skills – French / English Bilingual 

• Understanding of TCP / IP and routers 

Bonus Items: 

• POS support 

• Working hours / shifts / OT expected: 

• The website has all the shifts in the drop down box but, the only shifts available are listed below 

• Tuesday to Saturday - 3:30pm to 00:30am EST 

• Sunday to Thursday - 3:30pm to 00:30am EST 

• Why this is a good opportunity/role/company: This is a great role for a new grad as this role provides them an opportunity to explore various roles within the company like moving to a full technical support role, POS implementation, network integration specialist or even sales if one is interested. Extensive training provided for every role before the candidate is put in front of the client(phone calls). 

Salary Range 

$50,000/year 

How to Apply 

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.  

When referencing this job, quote # 389885 

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.