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IT - Customer Support Representative (Bilingual - French)

About the Company  
Our client offers products to drive sales and help clients make better informed business decisions, and they are looking to hire an IT – Customer Support Representative (Bilingual – French).

About the Opportunity

• This person supports various customers who have implemented the company’s POS Systems where they receive tickets from their ERP system – Odoo
• They would also be providing support for gift cards / loyalty cards customers
• Types of tickets they will resolve:
  • Routers went down and POS is not working
  • Download software update on POS terminal
  • Upgrading POS software
  • Balance of cards (gift / Loyalty)
• Example: They have very large retail and hospitality clients and this person will get calls from the employees of the clients (POS networking / software related tickets) and their customers too (checking balance)

• IT related degree in networking / computer engineering
• Strong communication skills – French / English Bilingual
• Understanding of TCP / IP and routers

• POS support

Salary Range
$50,000/year

How to Apply
Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.
When referencing this job, quote # 350975

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.