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Implementation Manager (Closed)

Job Highlights

About the Company

We are working with a small but very successful software company in the ERP/CRM space that has a great number of North American clients, and continues to roll out new products and features! The successful candidate will help manage the software delivery team of 10-15 staff, making sure that all client software deployment projects are delivered on time, on budget, and with great success on both sides.

About the Opportunity

  • Lead effective delivery of software (new clients and existing upgrades/features) to clients, ensuring adherence to process and ensuring client happiness
  • Balance scope, schedule, budget, quality and risks, while monitoring, reporting and responding to issues and risks associated with the project
  • Develop, implement and maintain project work plans, including traceable requirements, appropriate controls, and monitoring to ensure timely, on-budget and quality outcomes
  • Conduct detailed analyses/interviews to understand and explain client problems and utilize standard consulting engagement practices such as facilitation, interviewing, gap analysis, etc., and provide input for workshops and support clients in service delivery transformation
  • Assist in the sales process, including estimating work effort and expenses

About You

  • 5+ years of Project Management in software implementation projects for the SMB market
  • Understanding of Agile and Waterfall software development
  • Strong experience leading professional services and/or software delivery teams
  • Strong understanding of software implementation best practices
  • Proven experience managing software implementation projects (and teams) ranging from 1 to 18 months in duration
  • Understanding of ERP/CRM concepts
  • Excellence in communicating and presenting complex information to technical and business stakeholders, both verbally and in written form


$110,000 - $120,000/year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #26478.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role

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