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End User Technology Specialist

Job Highlights
Direct Hire

About the Company

Our client provides roadside assistance, travel, and insurance services, and they are looking to hire a Full-Time End User Technology Specialist to join their team.

About the Opportunity

  • This role will be part of the IT End User support team and responsible for managing and improving on the current Windows 10 desktop environment
  • Leveraging both current End point management solutions as well as Identifying and implementing new technologies and systems
  • Working with the Desktop support group to resolve new and ongoing issues and provide documented solutions and fixes to 1st level support
  • As well as working with other departments on deploying software upgrades and configuration changes to corporate devices
  • The focus of the role will be architecting the future MS End User environment
  • The Specialist will take their strong knowledge of Microsoft products (365, Autotune, SCCM, Pilot Manager) and drive improvements to manage this infrastructure
  • For instance, if they use SCCM to drive Windows updates to the machines, but only 90% of the machines receive the updates, they need to understand build a solution that improves this
  • The role will look at how to improve the process and better support the Windows environment
  • This role is looking for someone to proactively identify areas of improvement and make suggestions through executing the changes
  • The Specialist knows desktop management, and how to improve the deployment process and maintain overall health in the environment
  • The Specialist will have experience with MDM, Mobile Device Management, and Intune (deploying mass updates to mobile devices)
  • The Specialist needs to know how to build complex packages in SCCM, not just deploy it
  • Maintaining 2000+ Windows 10 PCs through proper patch management, utilizing Configuration Manager and other applicable tools
  • Experience working with and supporting Windows Autopilot and Intune MDM
  • Responsible for completion of assigned projects related to deploying new and updated software to corporate devices
  • Responsible for deploying Patches and system updates to corporate devices
  • Responsible for resolving tickets assigned by 1st level as well as other IT groups

About You

  • Proven experience in identifying and implementing suitable solutions to meet the present and future requirements (both functional and non-functional)
  • Systems implementation and testing
  • Microsoft 365 tenant administration and governance
  • Experience working with Microsoft Configuration Manager (SCCM) in an enterprise IT environment
  • Experience configuring and managing Windows Autopilot deployments and configuration
  • Experience in batch and PowerShell scripting in an enterprise production environment
  • Experience with Mobile Device Management solutions (Intune)
  • Experience in support and administration of Microsoft Windows Infrastructures and Active Directory



How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #298344.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

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End User Technology Specialist

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