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Director, Infrastructure and IT Operations (Closed)

Job Highlights
Direct Hire

About the Company   

Our client is a large Canada-wide organization with 100+ locations, they are looking to hire a Director, Infrastructure and IT Operations. 


About the Opportunity 

  • This person will be running the IT Infrastructure and Operations team which consists of about 10 people including a manager 

  • The role reports to the VP of IT 

  • User base is about 1100 with 130+ locations 

  • The environment is mostly Microsoft stack - Windows on desktop and server, VMware, Azure, O365, Voip  

  • Recently completed a Cyber assessment from BDO which showed a few medium risk items, but nothing 'major' 

  • They will be looking at SIEM, NOC, some policy work, moving to Palo Altos, etc 

  • IT budget is around $4mil annually 

  • Projects: 

  • There is a large office move planned - about 150 users in 2023 to another building, Telus has a large involvement with that as well 

  • Moving anything to cloud that can be 

  • Currently RFP out to go to soft phones / UC which most likely be a MS Teams-based solution 

  • Moving firewalls from Meraki to Palo Alto (again Telus is involved) 

  • IT Service management review / ITSM / Asset Management 

  • WIFI review at all locations (security/strength/etc.) 

  • Printing services refresh - all contracts expired on large multi-functional copiers/printers/scanners 

  • Other smaller projects like reviewing MDM, DR, Policies, etc 

  • We are looking for someone who is very data-driven and makes decision based on data/analytics vs 'guessing' 

  • This role is not expected to be hands-on, but more focused on team leadership, vendor management/selection, policy/procedure work, being a true partner to the business and keep pushing the IT infrastructure environment and teams forward 


About You 

  • Progressive hands-on IT infrastructure positions 

  • Experience as a Director in midsize IT Infrastructure environments 

  • Strong IT Service Management understanding 

  • Experience leading/building teams 7-15 people 

  • Good communication skills and presentation skills - will be the face of IT operations 


Bonus Items: 

  • Government/NPO experience is a plus 

  • Experience with RFPs, fulfilling IT/compliance requirements of working with government, working through steering committees 

  • Exposure to PIPEDA, HIPPA, etc. 


Salary Range 



How to Apply 

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.  

When referencing this job, quote # 380242 

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role. 

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