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About the Opportunity
- Configure & Design campaigns to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows
- Troubleshooting and resolution with Proactive problem diagnosis.
- Formation of accurate estimates and quotations for consulting services
- Formation and maintenance of relevant documentation including requirements, functional and technical specs that define and support the solution
- Modify customer specific solutions where necessary and document them
- Make Implementation plans for new and existing clients
- Knowledge transfer/Training to customers on solution implemented
- Work with Clients to assess requirements while ensuring that the solution provided is the best one to fit their needs
- Accomplish Product Upgrades and Configuration activities
- Reporting on project delivery to Project Management and Manage projects on your own in Ownership of the technology solution from estimation and design through to delivery, acceptance and operation
- The smaller projects which don’t have dedicated Project Managers
- Building great working relationship with Onshore Consulting team, Learn and Adopt best-practices from such teams globally
- Work closely with the Quality Assurance team to ensure professional delivery of technical implementations
About You
- University or College degree in related field
- 8+ years of experience
- Excellent communication skills to ensure effective customer interactions, communications, and documentation
- Experience setting up a fresh instance of Adobe Campaign to go live for at least 4 clients
- Experience creating complex scheduled multi touch campaigns
- Experience creating complex deliveries with more than 5 personalization fields
- Able to work independently with minimal supervision
- Capacity to work under pressure, think quickly, delivering to tight deadlines
- Metric management - with continuous improvement in mind
- Capacity to work under flexible timings, 8 hours per day overlapping client time zones
- Excellent presentation and customer facing skills
- Ability to manage multiple clients, projects and teams simultaneously, set and manage Risk & Dependency management - with safety & effectiveness in mind
- expectations
- Experienced with team handling reporting and, task assignment and ticketing management- JIRA, Confluence, Zoho etc.
- Communication & Reporting - with better visibility, assertiveness & transparency in mind
How to Apply
Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #306434.
You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.