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Customer Service Representative - 6-7 Month Contract (Closed)

About the Opportunity

• Adhere to schedules for shifts, training
• Daily attendance is paramount
• Be available to customers
• Always be compliant on every inbound and outbound call to manage risk, i.e. perform security checks on every call
• Maintain a professional work space
• Read and respond to emails and voicemails frequently
• Manage outstanding items in a timely manner
• Attend mandatory phone coaching on weekly basis
• Work on special projects between calls as assigned
• Work on rejected documents between calls

About You

• Excellent Communication- both written and oral
• Fast learner
• Strong Organization skills
• Able to work in different team settings
• Technological Proficiency / Knowledge
• Product Knowledge on the administrative functions of mutual funds
• Assisting in Achieving / Driving Results for the department
• Ethical Standards/Acts with Integrity 
• Mutual fund/ Financial industry Knowledge      
• Managing risk and maintain compliant
• Able to Multi task and have a strong time management skills
• Attention to detail
• High School diploma or GEID required: College and University degree preferred
• Excellent verbal and written communication (English, French / Cantonese if applicable)
• Microsoft Office/ Outlook/ Window 7
• Competent in multiple computer applications
• Demonstrates the ability to identify and resolve problems
• Previous Call Centre experience
• Previous financial industry experience

How to Apply
Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. We only accept documents in Word format. Please be sure to quote job # 14188 when referencing the job and a recruiter will be in touch with you if you are qualified for the position applied for.

Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.

About Lannick Group of Companies

Founded in 1985, Lannick Group of Companies has grown into the premier professional recruitment and staffing firm in the Greater Toronto Area. Lannick Group includes Lannick Finance & Accounting, Pro Count Staffing, and Lannick Technology, and specializes in providing best-in-class professionals at all levels and roles. Lannick Group takes pride in the fact that our brand reputation and expertise has led to fill ratios that are well above industry standards. Learn more at www.lannickgroup.com. 

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