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Collections Specialist (Closed)

• Assist your leader in projects/initiatives as assigned to deliver on best-in-class processes and practice for the Cash Collections function.
• Manage portfolio to reduce DSO, Bad Debt, Write-Offs while improving cash flow and meeting Key Performance Indicators (KPI)
• Participate and schedule periodic status updates with Key Account Managers (KAM)
• Maintain detailed documentation of collection activities
• Research and Analyze accounts e.g., payment patterns/behaviors, sales history, and previous collection efforts prior to engaging in collection follow up
• Reconcile Billing and Payment discrepancies
• Flag “At- Risk” accounts to leadership team and potential recommend action for legal or 3^rd party escalation
• Follow up with various departments within the organization to resolve any issues and provide accurate and timely completion of tasks
• Respond to service support requests/inquires
• Organize, and Maintain appropriate files and documents
• Identify improvement opportunities.
• Other duties as assigned by Manager

• Post-Secondary Degree or Diploma with a concentration in Finance/Accounting or related Discipline

• 3-5 years of previous experience collections experience (Business to Busines and/or Business to Consumer) in mid to large size organization
• Experience using or knowledge of large ERP system (SAP, Oracle, JD Edwards or equivalent)

• Excellent written and verbal communication skills; Bilingual in French and English (written and verbal) is a definite asset!
• Creative problem solving, strategic, strong analytical skills  and innovative thinker
• Strong relationship building and customer service skills with the ability to solve it right the first time
• Self-starter and excellent organization and time management skills
• Ability to prioritize workflow, operate independently in a demanding, fast-paced environment to deliver results with a continuous improvement mindset to support best in class process
• Strong team player, understanding that you deliver as a team
• Ability to work independently and find ethical options to improve customer payment profiles.
• Proficiency in MS Office Applications (Excel, Word, PowerPoint)
• Ability to remain strong under pressure and provide logical solutions
• Must be dependable and accountable (attendance and punctuality)

• Clients, Internal/External Stakeholders including 3^rd party Vendors

• High Degree of responsibility as outlined

• Recommend and communicate to clients that an account is to be placed on hold with quantitative support

• Core Business Hours M-F 9:am-5:00pm or to support portfolio and business deliverables
• High Degree of Attention to Detail

• Office based
• No Travel
• Potential Work From Home – As per Linde Policy