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Collections Specialist (Closed)

Job Highlights
Direct Hire
Key Accountabilities
  • Assist your leader in projects/initiatives as assigned to deliver on best-in-class processes and practice for the Cash Collections function.
  • Manage portfolio to reduce DSO, Bad Debt, Write-Offs while improving cash flow and meeting Key Performance Indicators (KPI)
  • Participate and schedule periodic status updates with Key Account Managers (KAM)
  • Maintain detailed documentation of collection activities
  • Research and Analyze accounts e.g., payment patterns/behaviors, sales history, and previous collection efforts prior to engaging in collection follow up
  • Reconcile Billing and Payment discrepancies
  • Flag “At- Risk” accounts to leadership team and potential recommend action for legal or 3rd party escalation
  • Follow up with various departments within the organization to resolve any issues and provide accurate and timely completion of tasks
  • Respond to service support requests/inquires
  • Organize, and Maintain appropriate files and documents
  • Identify improvement opportunities.
  • Other duties as assigned by Manager
Required Qualifications
  • Post-Secondary Degree or Diploma with a concentration in Finance/Accounting or related Discipline
  • 3-5 years of previous experience collections experience (Business to Busines and/or Business to Consumer) in mid to large size organization
  • Experience using or knowledge of large ERP system (SAP, Oracle, JD Edwards or equivalent)
Knowledge / Skills / Abilities
  • Excellent written and verbal communication skills; Bilingual in French and English (written and verbal) is a definite asset!
  • Creative problem solving, strategic, strong analytical skills  and innovative thinker
  • Strong relationship building and customer service skills with the ability to solve it right the first time
  • Self-starter and excellent organization and time management skills
  • Ability to prioritize workflow, operate independently in a demanding, fast-paced environment to deliver results with a continuous improvement mindset to support best in class process
  • Strong team player, understanding that you deliver as a team
  • Ability to work independently and find ethical options to improve customer payment profiles.
  • Proficiency in MS Office Applications (Excel, Word, PowerPoint)
  • Ability to remain strong under pressure and provide logical solutions
  • Must be dependable and accountable (attendance and punctuality)
Nature and Scope
  • Clients, Internal/External Stakeholders including 3rd party Vendors
Level of Responsibility:
  • High Degree of responsibility as outlined
Decision-Making Authority:
  • Recommend and communicate to clients that an account is to be placed on hold with quantitative support
Physical and Sensory Demands:
  • Core Business Hours M-F 9:am-5:00pm or to support portfolio and business deliverables
  • High Degree of Attention to Detail
Working Environment:
  • Office based
  • No Travel
  • Potential Work From Home – As per Linde Policy

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