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Collections Specialist - 3 Month Contract

Job Highlights

About The Opportunity 

  • Providing superior internal and external customer service and assistance while processing requests by email and phone. 
  • Answering incoming customer calls regarding billing issues, service questions and general concerns. 
  • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from customers within the ERP system. 
  • Assist customers with disputes and inquiries and reconciling payment history. 
  • Provide thorough and accurate documentation to customer accounts through companies communication channels. 
  • Communicate effectively with Internal/External departments resolving issues. 
  • Utilize judgment to analyze the customers’ ability to pay and establish a repayment plan. 
  • Identifying areas of opportunity for optimizing results and improving customer satisfaction. 
  • Be a daily key contributor to improving training and development. Work closely with the Accounts Receivable Analysts in managing the day-to-day responsibilities. 
  • Other tasks and priorities as assigned by leadership team 

About You: 

  • Experience in credit and collections including account reconciliations, letters of credit, documentary collections and export documentation 
  • Professional accounting designation is an asset 
  • Intermediate to Advanced proficiency with Microsoft Office, particularly Excel and Word 
  • Excellent written and verbal communication skills with proven interpersonal skills, customer service skills, tact, and diplomacy 
  • Strong leadership, analytical and problem-solving skills, self-starter 
  • High quality organizational, time management and prioritization skills 

Pay Rate  

$22 - $23/hour 

How to Apply     

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #339576.    

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role. 

Job Application for
Collections Specialist - 3 Month Contract

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