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Collections Coordinator (Closed)

About the Opportunity

• Responsible for the timely, thorough review and analysis of the Aged Trial Balance and to manage the collections efforts for overdue accounts, as per established operating procedures
• The ability to effectively and concurrently work numerous accounts with diverse and conflicting requirements
• Update and maintain accurate customer files with all applicable correspondence and report status to management, as required
• Communicate with clients, patients, families, insurance companies, national funders, and/or government agencies to resolve billing concerns and to obtain payment
• Able to create customized solutions for problematic accounts in an effort to mitigate losses and to formulate collection strategies to ensure timely customer payments
• Respond to customers and branch inquires related to account balance and billing concerns. Provide a statement of account and supporting documentation when required
• Regular conference calls and on-going support is to be provided to the branch offices in an effort to provide visibility to their client accounts and to review status and assess risk
• Review and resolution of unapplied and/or short payments
• Liaise with Accounts Receivable and Billing Coordinators to resolve transactional issues such as client set-up issues, unapplied payments, etc
• Audit Service Agreements to ensure policy compliance
• Assess the results of Credit Bureau reports to determine credit risk
• Timely identification and escalation of problematic accounts to the National AR Manager
• Must be able to exercise good judgement in handling insurance, government and/or non-government accounts and understand insurance contractual obligations and arrangements
• Make recommendations on process improvements
• Answer the incoming AR Line as required and respond to customer requests with expert customer service.
• Participate in ongoing internal and/or external continuing education activities
• Involvement in special projects, as assigned.  Projects may include, but are not limited to, testing/implementation of system upgrades or enhancements
• Adhere to Bayshore Policies and Procedures
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
• Participates in proactive health & safety activities while performing all duties and is responsible to notify immediate supervisor of any health & safety risks or concerns
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel

About You

• Ability to adapt to the needs of the business
• Results-oriented and organized with a strong work ethic, focused on consistently producing accurate, high quality work
• Innovative, self-starter with the ability to work proactively and think independently
• Thrive in a fast-paced, changing environment
• Works well under pressure while maintaining a professional approach and communications
• Exceptional interpersonal skills and the ability to work independently and as part of a team
• Excellent communication skills (written and verbal) and the ability to confidently interact with internal and external customers
• Fluency in French (both verbal and written) is not required, but would be advantageous
• Ability to build and maintain effective working relationships and demonstrate behavior that reflects ethics, professionalism, and respect
• Initiates new ideas to increase overall team effectiveness; committed to self-development, and sharing of best practices
• Strong problem-solving and critical-thinking skills; able to identify issues, and propose viable solutions
• Strong attention to detail is critical
• Must demonstrate exemplary customer service skills
• Familiarity with PeopleSoft and Procura would be considered a definite asset

Salary

$55,000 - $60,000/year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #301435

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.