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Call Centre Representative - 2 Month Contract (Closed)

About the Opportunity

• Canceling and re-billing corrections
• Completing move in and move out field activities in the Customer Care and Billing (CCB) system
• Responding to telephone service requests in a fast paced environment on a queue; incoming calls
• Electronic customer inquiries; Processing forms, applications and customer service requests emails
• Setting up & maintaining customer accounts including various billing /payment programs
• Researching, analyzing and providing resolution to customer billing complaints
• Scheduling customer payment arrangements
• Recording and tracking detailed customer interactions and transactions

About You

• Minimum high school diploma or equivalent experience / training
• Multilingual skills an asset
• Strong interpersonal skills and ability to work well in a fast paced team environment
• Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
• Strong analytical / problem solving skills
• Ability to remain calm and professional in stressful situations
• Good keyboarding skills with experience with both Word and Excel software
• Ability to adapt to a changing environment
• Strong organizational and prioritization skills
• Previous experience with direct customer interaction in a service-oriented environment and/or call centre experience in an inbound call centre environment

Pay Rate

$17 - $19/hour

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #27992.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.