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Business Systems Analyst (Salesforce) (Closed)

Job Highlights
Direct Hire

About the Company  

Our client provides retail, leasing and wholesale financial services to car dealerships and customers across Canada, and they are looking to hire a Business Systems Analyst (Salesforce). 


About the Opportunity 

  • The Business System Analyst will support the implementation of Information Technology initiatives 

  • The Business System Analyst will work in a dynamic environment on multiple initiatives varying in size and complexity, across a variety of technology platforms 

  •  A key focus for this role will be on the client's Business Transformation program 

  • As part of this transformation, our client is implementing the Salesforce Service Cloud platform, initially for the Customer Service department, then move into other areas within Business Operations, and ultimately, become the corner stone platform in their technology eco-system 

  • In collaboration with business areas and IT teams, ensure they effectively adopt the new Salesforce platform, leverage its extensive capabilities, and optimize its performance 

  • The first few months of the position will have the BSA get inside of the business units, understand their process, rules (what functions are they using, what calls do they receive), and look at how to translate their objectives to technical solutions (build out roadmap, make recommendations to enhance Salesforce) 

  • The BSA will then act as the liaison for the business group for enhancements, improvements and technical escalations 

  • The BSA will work extensively with external vendors (development on Salesforce platform), internal IT, and the business stakeholders on integrating Salesforce and building out integrations over time 

  • This is a greenfield implementation of Salesforce and having experience with an implementation of Salesforce or other similar platforms (MS Dynamics, SAP, Oracle, etc) is appreciated 


About You 

  • A minimum of 5 years relevant work experience in Business System Analysis role, with a preference to having worked directly with or administering Salesforce or similar 

  • Advanced to expert knowledge of business analysis, quality assurance, project delivery practices and standards across the project life-cycle is required 

  • Proven technical acumen to translate business requirements to functional design 

  • Experience with full development lifecycle and Agile methodology 

  • Proven facilitation, presentation, and communication skills. Advanced Microsoft Office skills (Word, PowerPoint, Project, Visio) is required 

Nice to Have 

  • Any certifications or professional development related to Business Analysis/methodology process is highly desired 

  • Exposure to Salesforce configuration and custom development including report building, workflows, triggers, Data Loader etc.) 

  • Certified Salesforce Administrator or Salesforce Service Cloud Consultant 

  • Experience with full development lifecycle and Agile methodology 

  • Some experience with one or more Agile and DevOps tools: Azure DevOps, Jira, GitHub, Jenkins, etc.  These tools are used by their vendor development partners, and future state may incorporate Jira to collect requirements and measure backlogs 

  • Certified Salesforce Platform App Builder 

  • Certified Salesforce Identify and Access Management Designer 

  • Knowledge of VS Code, NodeJS, SFDX (usage and commands) 

  • Certified Salesforce Platform App Builder 


Salary Range 



How to Apply 

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.  

When referencing this job, quote # 305721  

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role. 

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