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Business Reliability Analyst

Job Highlights
Markham
Direct Hire
$110,000

About the Company 

Our client provides retail, leasing, and wholesale financial services, and they are looking to hire a Business Systems Analyst 

 

About the Opportunity 

  • The Business Reliability Analyst will be the primary point of contact with vendors and will bring in extensive experience managing vendors 

  • The BRA will also be responsible for leading the organizations technology initiatives 

  • The Business Reliability Analyst will work in a dynamic environment on multiple initiatives varying in size and complexity, across a variety of technology platforms 

 

About You 

  • 7+ years of demonstrated hands-on experience in Production Operations or Support environment. 

  • Previous experience with IT Operations, Help Desk and Problem Management tools or procedures. 

  • Understanding of the importance of process discipline to production operations. 

  • Understanding of ITIL process concepts (Incident, Problem, Request Fulfillment, Change, Knowledge Management) and ServiceNow. 

  • Proven experience in incident identification, diagnosis, troubleshooting, resolution, and solution implementation. 

  • Superior analytical, problem solving, critical thinking and decision-making skills. 

  • Worked as a lead/ manager previously 

 

Salary Range 

$110,000/year 

 

How to Apply 

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.  

When referencing this job, quote # 318951 

 

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role. 

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Business Reliability Analyst

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