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Bilingual HR Administrator - 6 Month Contract

About The Opportunity  

The HR Service Delivery Representative is responsible for providing support to current and former employees, Human Resources, and other internal/external customers. As the first point of contact, handles a large volume of queries related to HR policy/process, Tuition Reimbursement, Onboarding, I9 Compliance, Employee Referrals, Terminations and General HR Programs, Process and Systems. 

• General knowledge of legal requirements and government reporting regulations affecting human resources functions and assists in ensuring policies, procedures, and reporting are in compliance, and aligned with company goals. Pay Equity, Federal Contractors Program, AODA, Health and Safety
• Responsible to translate and respond to Canadian inquiries in French 
• Support Canadian HR Generalist in translating and responding to Canadian inquiries in French 
• Ensure all service level agreements are met/exceeded 
• Research and resolve candidate/manager/employee inquiries as needed 

About You  

• 1-3 years Human Resource or equivalent experience 
• Speak, read, and write in French 
• Provide timely professional and courteous response to customer queries. Educate customers on the HR Services available and encourage use of self-service tools such as the HR Portal knowledge base and other systems. Provide assistance in navigating self-service and HR technology tools as appropriate
• Respond to routine HR related queries within generalist scope and areas of expertise. Take appropriate investigative action, determine root cause of issue, subject matter input required, and access information/data necessary to ensure appropriate resolution
• Keep customer abreast of the handling of their query, advise of the action taken and timescale for resolution
• Process transactions in support of HR functions, including background checks, data entry, filing, sending correspondence, etc. Act as Service Delivery liaison and main interface to HR COE and other HR colleagues to ensure efficient, accurate and timely resolution of cases
• Superior standard of discretion and confidentiality; does not compromise the integrity of HR’s role as the steward of highly sensitive information
• Effective written and verbal communication skills with all levels of the organization 
• Ability to work independently, handle pressure, multi-task, and prioritize work at all times
• Excellent attention to detail and high degree of accuracy and consistency 
• Comfortable in a fast-paced, global work environment
• Strong MS Office skills required

Pay Rate 
$25 -$27/hour 

How to Apply 
Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #365313. 

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.