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Bilingual Customer Service Representative - 1 Year Contract (Closed)

Job Highlights

About the Opportunity

  • Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders over the phone when necessary
  • May manage web-based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
  • May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments
  • May manage inventories at customer facilities using EDI, forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service level
  • Maintains comprehensive knowledge of company products and services
  • Researches, tracks and provides problem resolution relating to freight, carrier or other issues and communicates to the appropriate internal or external customer
  • Determines corrective course of action in problem situations, balancing customer satisfaction and financial costs
  • Brings forth best practices ideas and process improvements
  • Fosters an environment of continuous improvement
  • Utilizes company policies and procedures while providing world class customer service

About You

  • Minimum of 2 years of relevant experience
  • Bachelor's degree
  • Bilingual in English and French
  • Strong computer navigation skills, ability to work in multiple applications simultaneously
  • Ability to work in high-pressure situations and deals with conflict effectively
  • Proficient in MS Office (Excel, Word/PowerPoint)
  • Previous Healthcare or Consumer Package Goods industry experience is preferred

Pay Rate

$19 - $23/hour

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #27011.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.