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Bilingual Collections Rep (Closed)

About the Opportunity

• Perform collection of overdue accounts through direct telephone contact and written communication
• Pro-actively analyze customer accounts and amounts owed
• Place a hold on customers accounts when balance is over 60 days
• Negotiate payment terms when necessary
• Deal with adjustments, cancellations, payments and account write-offs in a timely manner to collect maximum amount possible
• Recommend accounts to be escalated to collection agency and follow up
• Investigating and reconciling discrepancies on accounts
• Resolve customer account queries through effective communication and problem solving
• Maintain detailed files of all communication with customers including credit history of the account
• Communicating with account managers concerning outstanding accounts
• Responding to account managers/customer service rep account status queries

About You

• Education: Grade 12 or equivalent
• Perfectly bilingual both French and English
• At least 4 years of experience in Credit and Collections
• General office procedures, basic accounting, well organized, strong written and oral communication skills
• Collection techniques training would be an asset, but is not a requirement
• Computer literacy required

Salary

$53,000/year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #335155

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.