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Bilingual Collections Officer - 4 Month Contract

Job Highlights

Location: Downtown Waterloo

About the Opportunity

  • Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off, on the following products: loans, lines of credit, bank accounts, mortgages
  • Manage and resolve more complex delinquent account in a timely and accurate manner
  • Ensure payments and adjustments are processed accurately and within company policies
  • Manage incoming correspondence received from clients and determine action required or next steps
  • Review, investigate and analyze accounts to determine the client's ability to repay the debt
  • Negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies and procedures
  • Maintain account records regarding the financial status of the customer and the status of the collection’s efforts
  • Escalate legal or third-party notices where the Bank's security is at risk, including property tax arrears, tax sales and insurance cancellation notices
  • Manage the balance between customer expectations and reputational risk of highly sensitive situations and disgruntled, irate clients
  • Ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices
  • Review and recommend solutions for escalated client complaints

About You

  • 1+ years of previous collection/recoveries or equivalent banking experience
  • Fully bilingual in French and English
  • Excellent communication and negotiating skills
  • Proficient with Microsoft Office Suite
  • Sound analytical, interpretive, judgement and problem-solving skills
  • Able to adapt quickly and easily to changes with fluctuating work volumes in a fast-paced changing environment
  • Able to read/interpret mortgage/loan agreements and legal documents including bankruptcy notices and filing Proof of Claims
  • Strong organizational skills with the ability to manage competing priorities in a fast-paced environment
  • Able to collaborate with geographically and culturally diverse cross-functional team
  • Knowledge of laws, rules and regulations governing collection functions in various provinces is an asset

Pay Rate


How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #24275.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Job Application for
Bilingual Collections Officer - 4 Month Contract

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