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Senior Application Support Analyst (Closed)

Job Highlights

ARE YOU A SENIOR APPLICATION SPECIALIST WITH STRONG GENERAL EXPERIENCE WORKING WITH ENTERPRISE APPLICATIONS? Our client is seeking an experienced professional to join their team on a full time basis.


Senior Application Support Analyst

We are working with a great, large company in downtown Toronto. They are looking to hire a Senior Application Support Analyst to maintain, support and continuously update a plethora of small and large internal applications.


The successful candidate will possess well-rounded experience supporting larger applications - CRM, ERP, EMS/DMS/CMS, BI, etc - both on-prem and cloud, both custom developed and third-party platforms.


About the Opportunity

  • Protect and insure the stability of operational systems as well as maintain the integrity of the data they contain
  • Provide Enterprise/multi-tier Application Support for internal application platforms
  • Monitor and evaluate system performance and identify variances between expected and actual results
  • Define and respond to alerts and incidents per agreed SLAs
  • Improve early detection of issues through automation
  • Drive improvements to the change and release management processes to ensure optimal success ratios
  • Assist in the definition of processes and standards related to production functions
  • Partner with Infrastructure and Application teams during system design and development to identify and recommend changes to improve system performance
  • Provide timely resolution and communication of tickets in the production support queue
  • Troubleshoot, isolate, resolve and report on production issues
  • Determine the root cause of incidents and make recommendations for prevention in the future
  • Enforce compliance requirements for all supported environments
  • Collaborate with hardware and software teams to prioritize known defects and intermediate workarounds
  • Experience supporting applications such as CRM, ERP, BI, CMS - in a Windows desktop/PDA environment


About You

  • Bachelor’s degree in computer information systems, computer science or similar field (additional years of experience may be considered in lieu of degree)
  • 5+ years of experience in production application support or similar roles involving large and small third-party customized applications
  • Able to install, configure, customize enterprise/n-tier systems - simple project coordination/management and vendor management skills required
  • Experience searching application logs, IS logs, Web logs to locate where the error originated
  • Experience logging into the server where the application is stored to find and fix errors
  • Working knowledge and/or experience in various underlying technologies including the following or combo thereof:
    • Understanding of relational databases, web servers
    • Understanding of data transformation/integration/reporting
    • Experience with application monitoring and alerting
    • Experience with SQL scripting and simple queries
    • Experience with MS Sharepoint
    • Experience with MS Office, VBA
  • Experience supporting and configuring CRM, ERP or other enterprise-level application platforms
  • Experience with the definition, acquisition, configuration, implementation and maintenance of applications
  • Experience implementing and supporting both on-premises and cloud-based solutions



$90,000 - $95,000/year


How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #22776.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.


About Lannick

Lannick is the premier professional recruitment and staffing firm in the Greater Toronto Area. Founded in 1985, Lannick provides best-in-class finance, accounting and technology professionals at all roles and levels through its three divisions: Lannick Finance & Accounting, Pro Count Staffing and Lannick Technology. Lannick places more than 1,000 candidates annually and is a preferred vendor for Canada’s most successful organizations. Learn more at www.lannick.com.

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